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I have a Shockwave or other technical problem what should I do?
If you have a technical problem or a Shockwave problem then read the Technical Problems FAQs. You should find the answer to your question there.
What should I do if I can't log into Habbo?
There are a number of reasons why Habbo Hotel may not work for you:
The Hotel may be full - Wait a few minutes then try to enter again.
You might be banned - If you see a message popping up saying you have been denied access, wait two hours, then retry. If you still can't get in after 7 days, email us using the Habbo Help Tool.
Out of memory - Try restarting your computer. Also, make sure you don't have too many other browser windows/programs open when you try to use Habbo Hotel.
Firewalls - If you have a firewall runing on your computer or network, make sure you have specific ports opened on it, so that you may use Habbo Hotel. Also make sure you haven't denied access to Habbo Hotel by checking which programs are blocked from accessing the internet.
Caching - Your ISP may be keeping an old copy of our site on its servers, there isn't much we can do about this, but it will usually update in a few hours.
Disconnected - You keep getting the 'Disconnected! Please reload Habbo Hotel' pop-up. If this happens it means the connection between your computer and Habbo Hotel has broken. Sometimes you will still be able to speak and move about, but some parts of the hotel - like your Navigator or Console - might not work.
Try reloading the hotel (Ctrl-R or F5). Since this problem is caused by the connection from your ISP (e.g. Bigpond, Ozemail etc) to the Internet breaking, it may due to high Internet traffic and so just trying later might help. If you use a very popular ISP that has lots of users and gets very busy, you may get disconnected more often.
Finally, if your Friends List is really, really long it might be a good idea to remove some of the people you don't talk to anymore.
Script errors - Do you get pop-ups saying 'script error' or 'this file is not a director file' etc. This sometimes happens if we have added new things to the Hotel, like new bits of furni in the Catalogue. To solve the problem - close all Internet Explorer (IE) windows. Open a new IE window. Choose 'Internet Options' in the 'Tools' menu on the top menu bar. Choose 'Temporary Internet Files' in the window that opens. Click on the button labelled 'Delete Files...'. Click on 'OK' to empty the locally cached files. Close the IE window. When you go into the Hotel next it will take a bit longer to load, but the script errors should not occur.
Black Screen - Do you click on 'Check in' and all you get is a black screen. Most likely there is a problem with your Shockwave download. The best thing to do is go to the Habbo Hotel Home Page and download it again. When the download is complete re-install shockwave.
Security risk pop-up - A scary looking pop-up appears warning of a security risk. This is a normal security pop-up from Shockwave. To stop it appearing again, just tick the third box and 'OK'.
Never connect - Do you type in your Habbo name and password and it just keeps saying 'connecting', until you eventually get the 'disconnected' pop up. Most likely the Hotel is full up, so wait a while and try again. The Hotel gets busier after school and at the weekends. However, if you got a pop-up the last time you came to the Hotel saying that you'd been refused permission, your Habbo is banned and that is why you can't get in. Or is someone else who uses the same computer has been banned permanently, they may have got the computer banned too. If you think this is the case, please ask everyone who uses the computer what their Habbo names are and email them to us using the Habbo Help Tool so we can check.
Out of memory alert - When loading Habbo Hotel, or afterwards, you may get an alert saying 'Out of memory even after purging all cast members'. Habbo Hotel has loads of graphics that consume your computer memory (RAM) and the alert means that there is not enough free memory for Habbo to work. In many cases, the following tricks help:
1) Close your browser and other applications (such as word processor, spreadsheet, mp3-player). Now open your browser and try Habbo Hotel again.
2) Restart the computer. Often, when your computer has been in use for long periods, its memory gets full.
The Hotel may be full - Wait a few minutes then try to enter again.
You might be banned - If you see a message popping up saying you have been denied access, wait two hours, then retry. If you still can't get in after 7 days, email us using the Habbo Help Tool.
Out of memory - Try restarting your computer. Also, make sure you don't have too many other browser windows/programs open when you try to use Habbo Hotel.
Firewalls - If you have a firewall runing on your computer or network, make sure you have specific ports opened on it, so that you may use Habbo Hotel. Also make sure you haven't denied access to Habbo Hotel by checking which programs are blocked from accessing the internet.
Caching - Your ISP may be keeping an old copy of our site on its servers, there isn't much we can do about this, but it will usually update in a few hours.
Disconnected - You keep getting the 'Disconnected! Please reload Habbo Hotel' pop-up. If this happens it means the connection between your computer and Habbo Hotel has broken. Sometimes you will still be able to speak and move about, but some parts of the hotel - like your Navigator or Console - might not work.
Try reloading the hotel (Ctrl-R or F5). Since this problem is caused by the connection from your ISP (e.g. Bigpond, Ozemail etc) to the Internet breaking, it may due to high Internet traffic and so just trying later might help. If you use a very popular ISP that has lots of users and gets very busy, you may get disconnected more often.
Finally, if your Friends List is really, really long it might be a good idea to remove some of the people you don't talk to anymore.
Script errors - Do you get pop-ups saying 'script error' or 'this file is not a director file' etc. This sometimes happens if we have added new things to the Hotel, like new bits of furni in the Catalogue. To solve the problem - close all Internet Explorer (IE) windows. Open a new IE window. Choose 'Internet Options' in the 'Tools' menu on the top menu bar. Choose 'Temporary Internet Files' in the window that opens. Click on the button labelled 'Delete Files...'. Click on 'OK' to empty the locally cached files. Close the IE window. When you go into the Hotel next it will take a bit longer to load, but the script errors should not occur.
Black Screen - Do you click on 'Check in' and all you get is a black screen. Most likely there is a problem with your Shockwave download. The best thing to do is go to the Habbo Hotel Home Page and download it again. When the download is complete re-install shockwave.
Security risk pop-up - A scary looking pop-up appears warning of a security risk. This is a normal security pop-up from Shockwave. To stop it appearing again, just tick the third box and 'OK'.
Never connect - Do you type in your Habbo name and password and it just keeps saying 'connecting', until you eventually get the 'disconnected' pop up. Most likely the Hotel is full up, so wait a while and try again. The Hotel gets busier after school and at the weekends. However, if you got a pop-up the last time you came to the Hotel saying that you'd been refused permission, your Habbo is banned and that is why you can't get in. Or is someone else who uses the same computer has been banned permanently, they may have got the computer banned too. If you think this is the case, please ask everyone who uses the computer what their Habbo names are and email them to us using the Habbo Help Tool so we can check.
Out of memory alert - When loading Habbo Hotel, or afterwards, you may get an alert saying 'Out of memory even after purging all cast members'. Habbo Hotel has loads of graphics that consume your computer memory (RAM) and the alert means that there is not enough free memory for Habbo to work. In many cases, the following tricks help:
1) Close your browser and other applications (such as word processor, spreadsheet, mp3-player). Now open your browser and try Habbo Hotel again.
2) Restart the computer. Often, when your computer has been in use for long periods, its memory gets full.
I have found bugs. Where shall I report them?
It's best to use the Habbo Help Tool. We have a special section for reporting bugs.
I've lost my password. How can I get it?
What are the ports and addresses used by Habbo?
Your network must be configured to allow Habbo access to the following ports:
Server name:game.habbohotel.com.au
IP: 125.7.55.121
Ports: 30000, 30001
Server name:game.habbohotel.com.au
IP: 125.7.55.121
Ports: 30000, 30001
Is my personal firewall blocking access to Habbo Hotel?
If you are using a firewall program listed below and have questions about setting permissions, please open the program and use its Help feature or review the support site for the software.
Your network must be configured to allow Habbo access to the following ports:
Server name:game.habbohotel.com.au
IP: 125.7.55.121
Ports: 30000, 30001
- - Windows XP - The Windows XP firewall is included with Service Pack 2 - this firewall is enabled by default.
- - Norton
- - McAfee
- - Zone Labs
Your network must be configured to allow Habbo access to the following ports:
Server name:game.habbohotel.com.au
IP: 125.7.55.121
Ports: 30000, 30001
