You can contact Habbo Hotel Player Support via email, through the Habbo Help Tool.

NOTE: Before you email Habbo you should ALWAYS read through the FAQs.

Player Support deals with Habbo problems and questions that cannot be answered by reading the FAQs. You can contact Player Support using the Habbo Help Tool

Before you email us you should ALWAYS check the categories in this Frequently Asked Questions as many commonly asked questions can be answered without emailing us.

If you want to report someone for breaking the Habbo Way you should use the 'Live Help' and report their actions to an on-duty Moderator as soon as it happens. We need evidence to ban people from Habbo and a report sent from the Live Help tool will ensure the offending Habbo is dealt with as swiftly as possible.

Forgotten your password
If you have forgotten your password and YOU KNOW the date of birth, and/or the email address on your account then you should use the Account Restore

Been scammed
If you've had your account stolen and you need a new password for your account and YOU KNOW the date of birth, and/or the email address on your account then you should use theHabbo Help Tool to contact us.

Free email services, such as Hotmail, often mistakenly identify email from Habbo as spam and take action by placing the email directly into your junk or spam mail folder. If you have used the Habbo Help Tool and not received an response, you should always check the junk mail folder.

If you are not receiving email to either your main Hotmail inbox OR your junk mail folder, you should check your junk mail settings to ensure that you have not selected the option to delete junk mail automatically or to block the sender.

Hotmail automatically deletes email in the junk mail folder after 5 days, so it's a good idea to check every day after sending a request through the Habbo Help Tool.