A keylogger is an item of spyware which is sent by a file to your computer. If you have opened that file, it is possible that you have a keylogger on your machine. A keylogger records everything you type and sends it to the person who originally sent you the file. So then they get your Habbo password, credit card numbers and even conversations.

You need updated spyware and anti virus software to get rid of keyloggers and it's vital you have up to date software if you use the internet. If you have spyware and anti virus software, make sure it's up to date and run a full scan. If it doesn't detect the keylogger, go to your software's website and read about what to do there.
Please visit Hobtech for comprehensive help with keyloggers, trojans, and other nasty programs you may have downloaded.

This means that there is something wrong with your Shockwave download.

To reinstall it please visit the Shockwave Download page.

You keep seeing the 'disconnected' message - this means that the connection between your computer and the hotel servers has broken. Sometimes you might be able to speak or move about, but some parts of the hotel may not work - like your Navigator or Console. Try reloading the hotel or check your firewall settings.

This looks scary, but it's just the standard pop up from Shockwave. Just tick the third box and it won't appear again.

This is most likely caused by the Internet connection between your browser and Habbo Hotel breaking during the downloading of the file referred to in the error message.
This should solve the problem:

1. 1. Close all Internet Explorer (IE) windows.
2. 2. Open a new IE window.
3. 3. Choose "Internet Options" in the "Tools" menu on the top menu bar.
4. 4. Choose "Temporary Internet Files" in the window that opens.
5. 5. Click on the button labelled "Delete Files...".
6. 6. Click on "OK" to empty the locally cached files.
7. 7. Close the IE window.
8. 8. Reload Habbo Hotel :)

Sorry, but Habbo Hotel is made with Shockwave Director and there is no Director plugin for Linux. The reason Habbo Hotel is made with Shockwave Director is that this provides the best user experience over a standard Internet connection.

The default browser supplied with an AOL connection does not display Habbo Hotel correctly. You can still use AOL to connect - simply choose a different browser, such as Internet Explorer or Netscape.

If you are not using AOL (see FAQ on AOL if you are), then try pressing Ctrl-R (Apple-R on a Mac), which should reload the hotel in a browser window with scroll bars. To avoid this problem set your browser so that the windows are not cascading - ie not getting further down the screen each time you open a new one.

No - there is no way that we know of that a virus could get on to Habbo Hotel's servers and from there on to our members' computers.

If there is a time lag between you typing and your speech appearing on-screen, it is most probably because either the hotel is very busy or internet traffic is very busy today.

It may be full - check the Hotel Navigator to see how many people are in it first. Public rooms can hold up to 100 people and private rooms up to 50. People move about a lot in the hotel though, so try again in a minute or two.

The main cause for invisible habbos, invisible clothing, missing catalogues or consoles are that your shockwave files are missing and need to be re-downloaded. You can do this by following these steps:

1. 1. Close all Internet Explorer (IE) windows.
2. 2. Open a new IE window.
3. 3. Choose "Internet Options" in the "Tools" menu on the top menu bar.
4. 4. Choose "Temporary Internet Files" in the window that opens.
5. 5. Click on the button labelled "Delete Files...".
6. 6. Click on "OK" to empty the locally cached files.
7. 7. Close the IE window.
8. 8. Reload Habbo Hotel :)

We are constantly working to make Habbo Hotel run faster for you and have cool new stuff. This means that we have to change the whole client (the graphics you download to your machine to show you the hotel). Try pressing CTRL + R to download (Apple + R on a Mac) and if it still doesn't help try the following:

Internet Explorer 7 Instructions

1. 1. Close all Internet Explorer (IE) windows.
2. 2. Open a new IE window.
3. 3. Click "Tools" and then "Internet Options"
4. 4. Go to the "General" tab
5. 5. Go to the "Browsing History" section
6. 6. Click "Delete"
7. 7. A popup will appear giving you the option to delete Temporary Internet Files, Cookies, History, Form Data and Passwords
8. 8. Delete your "Temporary Internet Files", "Cookies" and "Form Data"
9. 9. Once deleted simply hit "Close"

Mozilla Firefox Instructions
Clear your Private Data

1. 1.Close all Firefox windows
2. 2.Open a new Firefox window
3. 3. Go to "Tools" and then "Clear Private Data"
4. 4. A popup will appear. Un-tick all the boxes except "Cache" and "Cookies"
5. 5. Then simply hit the "Clear Private Data Now" button

Delete your Temporary Internet Files

1. 1. Close all Firefox windows
   
2. 2. Go to "Start" and then "Control Panel"
   
3. 3. Go to "Internet Connections"
   
4. 4. Go to "Internet Options"
   
5. 5. On the "General" tab click "Delete Cookies" and then "Ok" on the popup
   
6. 6. Next click "Delete Files" and then "Ok" on the pop up
   
7. 7. Finally go to the bottom of the Internet Options box and click "Ok"

PH = place holder. These boxes show when Shockwave (the program used for Habbo graphics) cannot display what you have in our database. This could be for all kinds of technical reasons, such as your machine being low on memory, one of Habbo's machines being low on memory or even it could be the internet is very busy. To fix this - just reload and all your furni should show in its full glory. The boxes show that all your things are safe.

Yes. However, the pop-up blocker introduced in the new Internet Explorer must be left to its default setting (Medium) or turned off. If you set the pop-up blocker to protect at High setting, you must separately allow pop-ups for Habbo Hotel.

If your computer's screen resolution is set too low (800x600), Internet Explorer's status bar may obstruct part of Habbo Hotel. You should increase the screen resolution to at least 1024x768 from the Windows Control Panel, Appearance and Themes, Display Resolution by moving the resolution dial at least one step to the right.

If you can't do this, consider hiding the Task Bar to give more space to Habbo.

Your desktop is probably set to resolution 800x600. You should increase the screen resolution to at least 1024x768. You can increase the resolution from the Control Panel.

To access Habbo Hotel, your computer must be permitted to make a connection to the Habbo Hotel servers using a special protocol used by the Shockwave client. If you are using personal firewall software or accessing the Internet from a firewall-protected office, it may block access to Habbo Hotel unless configured otherwise.

Please verify with the person responsible for your Internet connection that the following address and ports are permitted by the firewall:

Server name:game.habbohotel.com.au
IP: 125.7.55.121
Ports: 30000, 30001

The easy answer is that you don't! That is, until you find that your Habbo account has been stolen and all your rooms are empty! If you are lucky and you have a firewall installed it may indicate to you that something is attempting to communicate with the internet and requires you to allow it.

The only way you will get a keylogger is if you download it and activate it. Most keyloggers are disguised as other free programs - for example a free credits or furni program offered on a scam site. Some times they are contained in email attachments, or sent via instant messenger (MSN, AIM, Yahoo etc).

A firewall is a way to keep unwanted traffic from connecting to you; there are two types of firewalls, software and hardware.

The main reason why we urge you to have a firewall is because it is capable of monitoring and controlling the "gateway" between your computer and the internet. If by any change you happen to contract a Trojan from receiving an email or file from an instant messenger, this may save you by blocking it from communicating with the attacker. This is why we advise Habbos that have been keylogged to install a firewall. However do not think that now you have a firewall that you're invincible, because you aren't.

Firewalls will not be enough to completely stop viruses, spyware, keyloggers, etc. it CAN help with the forced downloads and worms, but if you continue to download infected files, the firewall won't help, because you are willingly downloading these files. The software version of the firewall is a more graphical version of protection and monitoring although the only problem with this is that some bad programs are able to disable it.

Hardware firewalls basically block anything that is coming in and out unless you've specified that it's allowed to.

If you have a more modern Windows computer with dual processors and you run Firefox, you may experience your Habbo client window freezing intermittently. We have come up with a solution for it! Unfortunately, you need to do it each time you start Firefox, but hey, it does solve the problem. :) So do the following?

When you have Firefox open and running:

1. 1. Open Windows Task Manager (hold down Ctrl + Alt and tap delete once).
   
2. 2. Select the Processes tab.
   
3. 3. Sort by Image Name by clicking Image Name (this step is optional).
   
4. 4. Right click firefox.exe and choose 'Set Affinity'.
   
5. 5. Deselect 'CPU 1' and click OK.
   

Important note: You will need to repeat the above steps each time you open/close Firefox.

There are a few reasons why you cannot change clothes, it could be because you have not enabled your javascript or you just need to reload. Here are some suggestions on how to fix them.

Enabling Javascript:
Mozilla Firefox
1. Go to Tools
2. Click on options
3. Click on the Content tab
4. Check the 'enable javascript' box
5. Relaunch your browser

Internet Explorer
1. Go to Tools
2. Click on Internet Options
3. Click on the Security Tab
4. Make sure you have the Internet selected then click Custom Level
5. In the Settings window scroll down to Active scripting. Then check Enable. Then click on OK
6. You will then see a warning box just asking you again whether you want to change the settings, just click ok and then relaunch your browser