Habbo is a virtual Hotel where teenagers socialise with each other using personalised avatars. The virtual Hotel features 'public' rooms created by Habbo where all players can chat and private 'guest' rooms created by players. Teenagers are able to furnish their Habbo guest rooms with items of virtual furniture and may choose to adopt and look after a virtual pet. Habbo also features a number of mini-games within the Hotel setting. The Hotel is a vibrant community which regularly hosts events ranging from celebrity visits to creative games and online safety initiatives.

It's aimed at 13 to 18 year olds from Australia, but players from other countries can also register.

Habbo AU is moderated by a team of highly trained; police vetted Customer Assistants and Safety Moderators, whilst the hotel is open - between the hours of 6am till 2am the next day.Teenagers can gain help from staff at any time via a yellow question mark found at the top left of their screen, which is accessible at all times they are in the Hotel. We also monitor chat without warning and report questionable behaviour to the police.

In addition, Habbo employs filtering techniques which hide offensive chat and filters out inappropriate Habbo names, guest room names and swearing from items which bear player-created messages. At Habbo AU we take safety very seriously and are committed to educating teenagers on the best ways to stay safe on the Internet.

We have a strict Privacy Policy and will not share your child's details with anyone, be they fellow Habbos or companies other than Sulake Australia.

You can seek the help of customer assistance by making contact through the ,Habbo Help Tool and selecting the 'I'm a Parent' option. We endeavour to answer all enquiries within 72 hours.

If this is in relation to a Mobile/Home phone Billing issue ONLY, please contact the relevant Premium Rate supplier listed below:

In Australia, please contact Be.interactive's Helpdesk on 1800 653 344 between 8.30am and 5.30pm, Monday to Friday.

In New Zealand, please contact Altaine on 0800 294 637 between 9.00am and 5.00pm, Monday to Friday.